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The DIY Approach to a Great Customer Experience

Self-service technology empowers guests to help themselves—and have fun doing it.

While a growing number of fast casuals are employing touchscreen kiosks, some are taking self-service beyond the order station. From self-serve frozen yogurt to cupcake dispensing machines to pour-your-own beer walls, these help-yourself systems are...

Rainy Weather Puts A Damper On July 4th Celebrations

Photo: John Haslem Beech Grove and Franklin canceled festivities with no work of rescheduled dates. Heavy rain in central Indiana has caused some communities to cancel or postpone their Fourth of July fireworks displays. Fireworks shows have been r...